Swasthaya Sathi at a Glance
“Swasthya Sathi” was announced in Cabinet No – 2625 dated 17th February, 2016, and Finance Department notification no – 1104-F (P) dated 25th February, 2016.
A State level Implementation Committee (SLIC) under the chairmanship of the Chief Secretary formed to oversee the scheme and there is a registered society named “Swasthyasathi Samiti” ( Registration no S/M/4377 OF 2016-2017 Dated 15.11.2016) for monitoring the scheme.
The scheme was officially launched by Hon’ble CM on 30th December 2016
Main Features of the Scheme:
- Basic health cover for secondary and tertiary care up to Rs 1.5 Lakh per annum through Insurance mode (PSU) and Critical illness like Cancer, Neuro surgeries, cardiothoracic surgeries, liver diseases, blood disorders etc. up to Rs 5 Lakh through Assurance mode.
- NIC as insurance partner in 9 District and UIIC in 11 Districts. Premium per family ranges from Rs 3549 In Kolkata to Rs 1729 in Dakshin Dinajpur
- Paperless, Cashless, Smart Card based.
- There is no cap on the family size and Parents from both the Spouse are included.
- All pre-existing diseases are covered.
- The entire premium is borne by the State Government and no contribution from the beneficiary.
- Online Swathyasathi Smart card is provided to each family on the day of Enrolment. Smart Card captures the details of the family members , Photographs, biometric, address, Mobile Number, SECC ID, ADHAAR No ( if available)
- Management of the scheme is in paperless IT platform from day one.
- Online empanelment & gradation of Hospitals based on the services and infrastructure available
- 100% online Pre-authorisation with turn around time of 24 Hrs.
- SMS triggers and instant alerts to the beneficiaries on blocking of card.
- Real-time uploading of E-health record of the beneficiaries on discharge
- Claim reimbursement to the hospital with TAT of 30 days else interest are being charged for delayed payment.
- 24X7 toll free Call Centre (18003455384) with feedback option
- Online grievance monitoring Mechanism
- Android based Swasthya Sathi Mobile app for assistance to the beneficiaries
About Swasthya Sathi
A Group Health Insurance scheme named “Swasthya Sathi” was announced by the Government of West Bengal vide Decision in Cabinet No – 2625 dated 17th February, 2016, and notification of Finance Department vide no – 1104-F (P) dated 25th February, 2016.
A State level Implementation Committee was formed under the chairmanship of the Chief Secretary to the Government of West Bengal to oversee the implementation of “Swasthya Sathi” vide notification no – HF/O/Swasthya Sathi/097/2016/4032 dated 2nd March, 2016.
The first meeting of State level Implementation Committee was held at Nabanna on 8th March, 2016 where it was resolved that The Scheme will have basic health coverage for Secondary and tertiary care up to Rs 1.5 lakhs per annum per family through Insurance Mode and up to 5 Lakhs for certain critical diseases like, cancer, Neuro-surgery, orthopedic and cardio logical diseases etc through assurance mode under the umbrella of Swasthyasathi samiti.. There will be no cap on the Family size and parents of both the spouses will be eligible under the scheme. All pre-existing diseases will be covered from the first day of the policy.
The second meeting of State level Implementation Committee was held at Nabanna on 5th July, 2016. State level Implementation Committee in its second meeting approved the administrative setup and proposed IT framework to make the scheme paperless, Cashless through use of Smart card.
State level Swasthya Sathi Package Selection Committee was formed for selection of different packages, package rates and categories. More than 1900 packages have been approved for the said scheme.
E – tender was introduced for selection of group health insurance provider for Swasthya Sathi scheme, vide memo no – HF/O/SS/ Tender _ INS/74 dated 9th September 2016. Only public sector Insurance Companies were allowed to participate in the e-tender. National Insurance Company (9 Districts) and United India Insurance Company (11 Districts) were selected as insurer for respective districts. Offer letters were issued with the approval of Finance Department vide UO No 2096 dated 2.11.16. Total estimate approved by Finance Department is Rs 1363.72 Cr for 2016-17.
A Society named Swasthya Sathi Samiti under the chairmanship of the Chief Secretary to the Government of west Bengal has been formed which has been registered, (No – S/M/4377 of 2016-2017 dated 15th November 2016) under Registration of Societies West Bengal Act XXVI 1961. First Meeting of the Governing Body of the Swasthyasathi Samiti was held on 8th December 2016.
All the district of West Bengal is covered up under the scheme and 45 Lakhs of families covering nearly 2.5 Crore population will be benefitted out of the scheme. Families of the Self Help Group Members, ICDS Workers &Helpers, ASHA Karmee, Civic Volunteer Force, Civil defence Volunteers and certain categories of contractual employees included under the scheme at present.
A 24X7 Call Centre support (Toll free number -1800-345-5384) for Swasthya Sathi and android based Mobile app have been introduced.
More than 500 Hospitals and Nursing Homes already registered under the scheme through online empanellement portal. Hospitals are graded according to the services available into three categories i.e. Grade-A , Grade-B and Grade-C hospitals.
The Scheme has been inaugurated by the Hon’ble Chief Minister of West Bengal, Mamata Banerjee on 30thDecember 2016.
Contact Details
SNO, RSBY & Swasthya Sathi, WB
Secretary, Heath & Family Welfare, WB
Swasthya Bhawan,
GN29, Sec-V,Salt Lake,Bidhan Nagar,Kolkata-91
ASNO, RSBY & Swasthya Sathi, WB
Swasthya Bhawan,
GN29, Sec-V, Salt Lake,Bidhan Nagar,Kolkata-91
Contact Details of Officers in State Nodal Agency:
| OFFICE NAME | CONTACT TYPE | CONTACT NAME | CONTACT NUMBER | E MAIL ID |
| State Nodal Agency | FINANCIAL ADVISER | SUBIR BHATTACHARYYA | 033-23576384 | soobiir@gmail.com |
| State Nodal Agency | TECHNICAL OFFICER | Dr. SAMERANDRA SHARMA | 033-23303330 | torsbywb@gmail.com |
| State Nodal Agency | IT MANAGER | Sk Mustaque Ahmed Siddiquee | 033-23330124 | itmss.hfw-wb@gov.in |
| State Nodal Agency | Data Analysis, Monitoring & Education Officer | Somnath Moitra | 8116346916 | rsby.wbhealth.data.analytics@gmail.com |
| State Nodal Agency | Hospital Empanelment and Claims Officer | Minhajuddin Ahmed | 9836386475 | ahmed_minhajuddin@rediffmail.com |
| State Nodal Agency | Finance and administrative officer | Kamal Mukherjee | 9832154154 | |
| State Nodal Agency | Sr. Programmer | Somenath Saha | 9163110720 | srprogrammerrsby@gmail.com |
| State Nodal Agency | Jr. Programmer | Suparna Halder | 9475886662 | suparna_halder@yahoo.in |
District Wise Contact Details of District Administration:
| DISTRICT NAME | CONTANCT TYPE | CONTACT NAME | Landline No. | E MAIL ID |
| BANKURA | DKM | SRI NABA KUMAR BARMAN, WBCS(EXE.) | 03242-255450 | aeozp-bnk@nic.in |
| BANKURA | DNO | SRI MRINAL KANTI GUIN, WBCS(EXE.) | 03242-240017 | swasthyasathibankura@gmail.com |
| COOCHBEHAR | DKM | SRI CHIRANJIB GHOSH | 03582-227103 | admgen.cbr@gmail.com |
| COOCHBEHAR | DNO | LOPSANG TAMANG | 03582-227114 | rsbycbr@gmail.com |
| BIRBHUM | DKM | DR. UMA SANKAR S. IAS. | 03462-255272 | admg-bir@nic.in |
| BIRBHUM | DNO | MR. DEBDULAL PATRA. WBCS(EXE) | 03462-253677 | debdulal1965@gmail.com |
| MALDAH | DKM | MRS R VIMALA,IAS | 03512-253049 | admg-mldh@nic.in |
| MALDAH | DNO | SANJAY DASGUPTA | 03512-258943 | rsbymaldah@gmail.com |
| MURSHIDABAD | DKM | SRI SAMANJIT SENGUPTA, WBCS(EXE) | 03482-250389 | admd.murshidabad@gmail.com |
| MURSHIDABAD | DNO | SRI SAYAK DEB, WBCS(EXE) | rsbymsd@gmail.com | |
| ALIPURDUAR | DKM | SHRI PALDEN SHERPA, WBCS(EXE.) | 03564-257587 | aeoalipurduar@gmail.com |
| ALIPURDUAR | DNO | MD. ASHEK RAHMAN WBCS(EXE.) | 03564-255062 | sonarbengal@gmail.com |
| PURBA BURDWAN | DKM | SRI RATNESWAR ROY, WBCS(EXE.) | 0342-2663335 | admdbwn@gmail.com |
| PURBA BURDWAN | DNO | Sri Tapan Kr. Mandal, WBCS (Exe) | 0342-2664448 | rsby.bdn@gmail.com |
| PASCHIM BURDWAN | DKM | SANKHA SANTRA | 0342-2663335 | admdevpaschimbdn@gmail.com |
| PASCHIM BURDWAN | DNO | Dr. MANAS KUMAR PANDA | 7719357623 | healthpaschimbdn@gmail.com |
| HOOGHLY | DKM | Sri Pradip Acharyya, WBCS(Exe.) | 2681-2683/2612 | admghoog@gmail.com |
| HOOGHLY | DNO | Mallika Sengupta Mazumder, WBCS(EXE.) | 033-26804332 | hooghlyrsby@gmail.com |
| HOWRAH | DKM | SRI ABHIJIT KUMAR LATUA, WBCS(EXE.) | 033-26386474 | admghowrah@gmail.com |
| HOWRAH | DNO | SRI DIBYENDULAL BHATTACHARYA, WBCS(EXE.) | 033-26380292 | dmhealthhwh@gmail.com |
| JALPAIGURI | DKM | MOLOY HALDER, WBCS(EXE.) | 03561-231101 | admdev2012@gmail.com |
| JALPAIGURI | DNO | SMT SHRADDHA SUBBA, WBCS(EXE.) | 03561-231079 | ochealthjal@gmail.com |
| KOLKATA | DKM | SRI TAPAS CHOWDHURY ,IAS | 033-22861271 | jmc_dev@kmcgov.in |
| KOLKATA | DNO | SRI KALICHARAN BANERJEE | 033-22520416 | kc_banerjee@kmcgov.in |
| NORTH 24 PARGANAS | DKM | SRI RAHUL MAJUMDER, WBCS(EXE) | 033-2584-6213 | rsbynprg@gmail.com |
| NORTH 24 PARGANAS | DNO | SRI JAGANNATH BHAR, WBCS(EXE) | 8697982620 | 851jaga@gmail.com |
| NADIA | DKM | SRI SEKHAR SEN, WBCS(EXE) | 03472-252233 | aeozp.nadia@gmail.com |
| NADIA | DNO | SRI SACHCHIDANANDA BANDOPADHYAY, WBCS(EXE) | 03472-252105 | health.nadia@gmail.com |
| PURBA MEDINIPUR | DKM | SRI RATNESWAR ROY, WBCS(EXE.) | 0322-8263222 | admdpm@gmail.com |
| PURBA MEDINIPUR | DNO | BISWAJIT DUTTA GUPTA, WBCS(EXE.) | 0322-8263091 | rsbypm@gmail.com /rsby-purb-wb@ gov.in |
| PURULIA | DKM | SRI PRABAL KANTI MAITY, WBCS(EXE) | 03252-223141 | admd.prl@gmail.com |
| PURULIA | DNO | SRI NILANJAN BHATTACHARYA, WBCS(EXE) | 03252-224573 | rsby.purulia2010@gmail.com |
| SOUTH 24 PARGANAS | DKM | Sri Sagar Chakraborty, WBCS(EXE) | 033-24791233 | admds24pgs@gmail.com |
| SOUTH 24 PARGANAS | DNO | Smt. Mahua Das, WBCS(EXE) | 033-24792067 | rsby.s24pgs@gmail.com |
| SOUTH DINAJPUR | DKM | Kausick Kumar Nag, WBCS(EXE) | 03522-255248 | adm_collectorate@rediffmail.com |
| SOUTH DINAJPUR | DNO | Hemanta Ghosh, WBCS(EXE) | 03522-255555 | ddinajpur.rsby@gmail.com |
| DARJEELING (SMP) | DKM | SHIRAZ DANESHYAR, I.A.S | 03532-529021 | siliguri.sdo1@gmail.com |
| DARJEELING (SMP) | DNO | SHRI. SAMIR MARDI, WBCS(EXE) | 03532-525213 | rsbyslg@gmail.com |
| DARJEELING (GTA) | DKM | Sri Wangycl Zimba(OSD,GTA) | 03532-529021 | sechealthgta@gmail.com,dpc.pmudghc@gmail.com |
| DARJEELING (GTA) | DNO | Sri SAMDEN DUKPA | 9434425806 | dpmu_darjgta@wbhealth.gov.in |
| UTTAR DINAJPUR | DKM | SRI SHASHI KUMAR CHOUDHURY, WBCS(EXE) | 03523-246474 | admd-udi@nic.in |
| UTTAR DINAJPUR | DNO | SRI. SHUBHRAJIT GUPTA, WBCS(EXE) | 9434421167 | rsby.udp@gmail.com |
| Paschim Medinipur | DKM | Susanta Chakraborty, WBCS(Exe) | 03222-276582 | admpmid@gmail.com |
| Paschim Medinipur | DNO | Sarwat Abbas, WBCS(Exe) | 8001347744 | dnorsbypm@gmail.com |
District Wise Contact Details Of Insurance and TPA
| DISTRICT NAME | COMPANY NAME | CONTACT TYPE |
DESIGNATION | CONTACT NAME | MOBILE NUMBER |
E MAIL ID |
| ALL DISTRICTS | UIIC | IC | STATE HEAD | ARIJIT MUKHOPADHAYA | 9432253777 | arijitmukhopadhay@uiic.in |
| ALL DISTRICTS | NIC | IC | STATE HEAD | SRI MANISH MALLICK | 8335080387 | MK.Mallick@nic.co.in |
| COOCHBEHAR | DHS | TPA | DISTRICT COORDINATOR | SAMIRAN MAITRA | 8101353465 | sswbcoochbehar.dhs@gmail.com |
| MALDAH | DHS | TPA | DISTRICT COORDINATOR | MR MONIRUL ISLAM | 7797218739, | sswbmalda.dhs@gmail.com |
| MURSHIDABAD | DHS | TPA | DISTRICT COORDINATOR | SUMAN DUTTA | 9732524082 | sswb.dhs@dhs-india.com |
| UTTAR DINAJPUR | DHS | TPA | DISTRICT COORDINATOR | Souvik Das | 9832647330 | sswbuttardinajpur.dhs@gmail.com |
| NADIA | GENINS INDIA | TPA | DISTRICT COORDINATOR | AJAY DAS | 9073952531 | ajaydas@geninsindia.com |
| PASCHIM MEDINIPUR | HERITAGE | TPA | DISTRICT COORDINATOR | SUBHAMAY NAMATA | 7384030663 | swasthyasathipasmid.heritage@gmail.com |
| PURBA MEDINIPUR | HERITAGE | TPA | DISTRICT COORDINATOR | MR RAMIM RAHMAN | 9830200903 | ramim.heritage@gmail.com |
| BIRBHUM | MEDICARE | TPA | DISTRICT COORDINATOR | MR INDRANATH BATABYAL | 9830954554 | indranath.b@medicaretpa.co.in |
| BURDWAN | MEDICARE | TPA | DISTRICT COORDINATOR | MR. BIPLAB BISWAS | 9830884343 | bbiswas50@gmail.com |
| ALIPURDUAR | MEDICARE TPA | TPA | DISTRICT COORDINATOR | MR. SUMIT KUMAR DAS | 9051052224 | sumit.das@medicaretpa.co.in |
| JALPAIGURI | MEDICARE TPA | TPA | DISTRICT COORDINATOR | MR DEBOJIT CHOWDHURY | 9830604047 | debojitonline@yahoo.in |
| NORTH 24 PARGANAS | MEDICARE TPA | TPA | DISTRICT COORDINATOR | MR. ARIFUR SARDAR | 9836368999 | arifur.sardar@medicaretpa.co.in |
| SOUTH 24 PARGANAS | Heritage | TPA | DISTRICT COORDINATOR | MR. MUZAMBLE AHMED | 9831454935 | swasthyasathis24p.heritage@gmail.com |
| BANKURA | MEDSAVE | TPA | DISTRICT COORDINATOR | MR. UDAY DAS | 9832158325 | udaymedsave@gmail.com |
| PURULIA | MEDSAVE | TPA | DISTRICT COORDINATOR | MR. GOPINATH PANDAY | 9635386843 | gopinath.panday89@gmail.com |
| DARJELLING | SAFEWAY | TPA | DISTRICT COORDINATOR | UJJAL NANDI | 8768912070 | sswb@safewaytpa.com,wb@safewaytpa.in |
| DASHKIN DINAJPUR | SAFEWAY | TPA | DISTRICT COORDINATOR | SUJAN MALLICK | 9614478528 | sujan.mallick.blg@gmail.com |
| HOOGHLY | SAFEWAY | TPA | DISTRICT COORDINATOR | MR ARVIND KUMAR | 9905212899/ 7004239043 |
hooghly@safewaytpa.in |
| HOWRAH | VIDAL HEALTH | TPA | DISTRICT COORDINATOR | MR SWAGATA Maity | 8001442355 | swagata.rsby@gmial.com |
| KOLKATA | VIDAL HEALTH | TPA | DISTRICT COORDINATOR | MR. MITHUN BHATTACHARJEE | 9681224926 | mithun.bhattacharjee@vidalhealthtpa.com |
| COOCHBEHAR | DHS | TPA | STATE CO-ORDINATOR | ABHISHEK PAUL | 9836540521 | abhishek.paul@dhs-india.com |
| MALDAH & & | DHS | TPA | STATE CO-ORDINATOR | ABHISHEK PAUL | 9836540521 | abhishek.paul@dhs-india.com |
| MURSHIDABAD | DHS | TPA | STATE CO-ORDINATOR | ABHISHEK PAUL | 9836540521 | abhishek.paul@dhs-india.com |
| UTTAR DINAJPUR | DHS | TPA | STATE CO-ORDINATOR | ABHISHEK PAUL | 9836540521 | abhishek.paul@dhs-india.com |
| NADIA | GENINS INDIA | TPA | STATE CO-ORDINATOR | ANIRBAN HALDER | 9674747273 | anirban@gininsindia.com |
| PASCHIM MEDINIPUR | HERITAGE | TPA | STATE CO-ORDINATOR | A ALAM | 9830804046 | aalam@bajoria.in |
| PURBA MEDINIPUR | HERITAGE | TPA | STATE CO-ORDINATOR | A ALAM | 9830804046 | aalam@bajoria.in |
| SOUTH 24 PARGANAS | HERITAGE | TPA | STATE CO-ORDINATOR | A ALAM | 9830804046 | aalam@bajoria.in |
| BIRBHUM | MEDICARE | TPA | STATE CO-ORDINATOR | SUMANTYA SANYAL | 9830885020 | sumanta.sanyal@medicaretpa.co.in |
| BURDWAN | MEDICARE | TPA | STATE CO-ORDINATOR | SUMANTYA SANYAL | 9830885020 | sumanta.sanyal@medicaretpa.co.in |
| JALPAIGURI | MEDICARE | TPA | STATE CO-ORDINATOR | MR. SUMANTA SANYAL | 9830885020 | sumanta.sanyal@medicaretpa.co.in |
| ALIPURDUAR | MEDICARE | TPA | STATE CO-ORDINATOR | MR. SUMANTA SANYAL | 9830885020 | sumanta.sanyal@medicaretpa.co.in |
| NORTH 24 PARGANAS | MEDICARE | TPA | STATE CO-ORDINATOR | MR. SUMANTA SANYAL | 9830885020 | sumanta.sanyal@medicaretpa.co.in |
| BANKURA AND PURULIA | MEDSAVE | TPA | STATE CO-ORDINATOR | MR. ANUP AGARWAL | 9830154185 | anup@medsave.in,mhclkolkata@medsave.in |
| BANKURA AND PURULIA | MEDSAVE | TPA | STATE CO-ORDINATOR | MR. BHASKAR DAS | 9804192211 | bhaskardas@medsave.in |
| DARJELLING | SAFEWAY | TPA | STATE CO-ORDINATOR | AJAY KR. SINGH | 7209705191 | sswb@safewaytpa.com |
| DASHKIN DINAJPUR | SAFEWAY | TPA | STATE CO-ORDINATOR | AJAY KR. SINGH | 7209705191 | sswb@safewaytpa.com |
| HOOGHLY | SAFEWAY | TPA | STATE CO-ORDINATOR | AJAY KR. SINGH | 7209705191 | sswb@safewaytpa.com |
| HOWRAH and KOLKATA | VIDAL HEALTH | TPA | STATE CO-ORDINATOR | Sagar Pramanik | 8697734728 | sagar.paramanik@vidalhealthtpa.com |
| ALL DISTRICTS | MD INDIA | ASSURANCE TPA | STATE CO-ORDINATOR | SANTANU BASU | 9830422027 | sswb@mdindia.com |
| ALL DISTRICTS | MD INDIA | ASSURANCE TPA | STATE CO-ORDINATOR | SHUBHAJIT CHAKRABORTY | 7003668822 | sswb@mdindia.com |
| ALL DISTRICTS | MD INDIA | ASSURANCE TPA | STATE CO-ORDINATOR | SUBHASIS PAL | 9748736447 | sswb@mdindia.com |
| ALL DISTRICTS | MD INDIA | ASSURANCE TPA | STATE CO-ORDINATOR | UJJAL SARKAR | 9748736435 | sswb@mdindia.com |
District Wise District Co.
| DISTRICT NAME | CONTACT TYPE | CONTACT NAME | MOBILE NUMBER | E MAIL ID |
| ALIPURDUAR | DISTRICT CO-ORDINATOR | MALABIKA ROY | 9064749899 | malabika.bio@gmail.com |
| ALIPURDUAR | DISTRICT CO-ORDINATOR | Kamakshya Saha | 9832026911 | ksaha3055@gmail.com |
| BANKURA | DISTRICT CO-ORDINATOR | PARTHA PRATIM GHOSH (IT) | 9474467312 | parthapratim26@gmail.com |
| BANKURA | DISTRICT CO-ORDINATOR | SANJOY PAUL (HOSP) | 8389804782 | sanjoypaul50@gmail.com |
| BIRBHUM | DISTRICT CO-ORDINATOR | BIMAL KR. GHOSH (IT) | 9476255369 | bimalghosh@gmail.com |
| BIRBHUM | DISTRICT CO-ORDINATOR | KAUSHIK SAHA (HOSP) | 9434682500 | kaushik_kush@rediffmail.com |
| BURDWAN | DISTRICT CO-ORDINATOR | SUPRIYA DUTTA(H) | 9332308733 | dutta.s15@gmail.com |
| BURDWAN | DISTRICT CO-ORDINATOR | AVIJIT KONER (IT) | 8145661051 | avikoner@gmail.com |
| COOCHBEHAR | DISTRICT CO-ORDINATOR | Sri Subha Prasad Dwibedi(IT) | 9832084433 | spdwibedi@yahoo.com,spdwibedi@gmail.com |
| COOCHBEHAR | DISTRICT CO-ORDINATOR | Mithun Chanda(Hosp) | 9474828615 | chanda.mithun@yahoo.com |
| DAKSHIN DINAJPUR | DISTRICT CO-ORDINATOR | ANIMA HARI (HOSP) | 8335969743 | animahori189@gmail.com,ddinajpur.rsby@gmail.com |
| DAKSHIN DINAJPUR | DISTRICT CO-ORDINATOR | SOUMYAJIT KUNDU (IT) | 7872549279 | soumyajit_blg@yahoo.com |
| DARJILING-SMP | DISTRICT CO-ORDINATOR | DIBAKAR SANYAL | 9563349635 | tushsanyal@gmail.com |
| HOOGHLY | DISTRICT CO-ORDINATOR | AGNIVO PAUL (HOSP) | 9051850347 | aagnivopaul@gmail.com |
| HOOGHLY | DISTRICT CO-ORDINATOR | PAPIA TARAFDAR (IT) | 9883447093 | tarafdar.papia@gmail.com |
| HOWRAH | DISTRICT CO-ORDINATOR | SRI AMIT CHOWDHURY (IT) | 9434363944 | cmsa.bodhisattwa@gmail.com |
| HOWRAH | DISTRICT CO-ORDINATOR | MRS SUPARNA ROY (HOSP) | 9874833041 | suparnaray123@gmail.com |
| MALDAH | DISTRICT CO-ORDINATOR | PRATIK SANYAL (IT) | 9051232032 | pratik_19m@yahoo.com |
| MALDAH | DISTRICT CO-ORDINATOR | SHANTANU KARMAKAR(HOSPITAL) | 9883700392 | |
| MURSHIDABAD | DISTRICT CO-ORDINATOR | PRIYANKA CHATTERJEE (IT) | 9434853595 | herepriyankac@gmail.com |
| MURSHIDABAD | DISTRICT CO-ORDINATOR | SOMEN SAHA (HOSP) | 9474579911 | somen.saha91@gmail.com |
| NADIA | DISTRICT CO-ORDINATOR | AMIT ROY (IT) | 9434825990 | mail2amitroy@gmail.com |
| NADIA | DISTRICT CO-ORDINATOR | SUDIP MUKHOPADHAY (HOSP) | 9474777989 | mukherjee.538@gmail.com |
| NORTH 24 PARGANAS | DISTRICT CO-ORDINATOR | Arpan Naskar (Hosp) | 8335924518 | arpanaskar@gmail.com |
| NORTH 24 PARGANAS | DISTRICT CO-ORDINATOR | Dola Mitra (IT) | 9836885761 | mtr.dola@gmail.com |
| PASCHIM MEDINIPUR | DISTRICT CO-ORDINATOR | Mr. Souvik De (IT) | 9474756610 | rsbyitpaschim@gmail.com |
| PASCHIM MEDINIPUR | DISTRICT CO-ORDINATOR | Sabana Khatun (Hospital) | 7557881261 | sabanakhatunrsby@gmail.com |
| PURBA MEDINIPUR | DISTRICT CO-ORDINATOR | Rituparna Singha Hazari (Hosp) | 9547461264 | hazarirituparna@gmail.com |
| PURBA MEDINIPUR | DISTRICT CO-ORDINATOR | Sandipan Jana (IT) | 9903496334 | sandipanjana2@gmail.com |
| UTTAR DINAJPUR | DISTRICT CO-ORDINATOR | Mr. Kalyan Kundu (IT) | 9434518330 | kaalyaan@outlook.com |
| UTTAR DINAJPUR | DISTRICT CO-ORDINATOR | ROFIKUL ISLAM(HOSP) | 8116474034 | rofik5722@gmail.com |
| PURULIA | DISTRICT CO-ORDINATOR | Sarabani Kundu (IT) | 7679647848 | kundu.sarabani@gmail.com |
| PURULIA | DISTRICT CO-ORDINATOR | Gourav Chatterjee (Hosp) | 9681709980 | chatterjee.gora556@gmail.com |
Details of Insurance Company, TPA and SCSP under Swasthya Sathi Scheme
| Sl no | District | Insurance Company | TPA | SCSP |
| 1 | Birbhum | National Insurance Company Limited | Medicare | Track Four Infotech(I) Pvt Ltd |
| 2 | Burdwan | Medicare | Track Four Infotech(I) Pvt Ltd | |
| 3 | Hooghly | Safeway | Pho-Com Net | |
| 4 | Howrah | Vidal | Data Infosis | |
| 5 | Kolkata | Vidal | Data Infosis | |
| 6 | Malda | DHS | Pho-Com Net | |
| 7 | Nadia | Genins | Pho-Com Net | |
| 8 | Purba Medinipur | Heritage | Anushmita Infotech | |
| 9 | Uttar Dinajpur | DHS | Inka Solution | |
| 10 | Alipurduar | United India Insurance Company Ltd. | Medicare | Track Four Infotech(I) Pvt Ltd |
| 11 | Bankura | Medsave | Medsave | |
| 12 | Coochbehar | DHS | Inka Solution | |
| 13 | Darjeeling | Safeway | Data Infosis | |
| 14 | Dakshin Dinajpur | Safeway | Data Infosis | |
| 15 | Jalpaiguri | Medicare | Track Four Infotech(I) Pvt Ltd | |
| 16 | Murshidabad | DHS | Pho-Com Net | |
| 17 | North 24 Parganas | Medicare | Track Four Infotech(I) Pvt Ltd | |
| 18 | Paschim Medinipur | Heritage | Pho-Com Net | |
| 19 | Purulia | Medsave | Medsave | |
| 20 | South 24 Parganas | Heritage | Pho-Com Net |
Other Issues Related to Swasthyasathi,
| Customer Care | ||
| Queries | Customer Care | Working Hours |
| Service related | Toll Free Number: 1800-345-5384 | 10 AM-6PM(Monday to Friday) |
| Grievance related | Toll free number: 1800-345-5384 | 10 am-6pm(monday to friday) |
| Any other issues(customer care support) | Toll free number: 1800-345-5384 | 10 am-6pm(monday to friday) |
Data Source : Swasthyasahi Portal.
Dear sir,
My patient Ravi Ranjan Prakash was admitted in I Q CITY DURGAPUR from 04.08.23 and he expired yesterday 28.08.23 @ 10.49 pm we have been waiting for the body to be given to us but we are not getting it because swastha sathi desk peolle are saying that approval from swastha sathi bhawan has not recieved by them. The number wbich they bave given is 18003455384 is ot rechable since morning.Please do the needfull as we are already in grieve of our loss.
Dear sir,
My patient Ravi Ranjan Prakash was admitted in I Q CITY DURGAPUR from 04.08.23 and he expired yesterday @ 10.49 pm we have been waiting for the body to be given to us but we are not getting it because swastha sathi desk peolle are saying that approval from swastha sathi bhawan has not recieved by them. The number wbich they bave given is 18003455384 is ot rechable since morning.Please do the needfull as we are already in grieve of our loss.
Please provide the email id of the grievance cell to lodge a complaint that even after completion of surgery on 15.7.22 through swasthasathi scheme from tata medical center rajarhat still they haven’t refunded us the advance amount of Rs.13200 which they took before the surgery and even after repeatedly informing them since last 2 months they still haven’t responded to refund back the advance payment so need your help in this matter to get the money refunded back to me